The Language of Online Intercultural
Community Formation
Justine
Cassell
Technology and Social Behavior,
Northwestern University
Dona
Tversky
Media Laboratory, MIT
Abstract
This article examines how linguistic
interaction patterns changed over time among a geographically and
ethnically diverse group of young people in an online virtual
community, the Junior Summit '98 online youth forum. The tools of word
frequency and content analyses are paired with evidence from post-hoc
interviews. Results demonstrate the ways in which these young people
from different cultural, linguistic, and socio-economic backgrounds
increasingly constituted themselves as a community, speaking in the
collective voice, converging on a linguistic style, and concurring on
the topics of conversation, the goals of the group, and strategies for
achieving them.
Introduction
Almost paradoxically, technologies that
allow people to communicate across great distances have allowed social
scientists to make advances in understanding the construction and
maintenance of community. In particular, information and communication
technologies (ICTs) have provided a seemingly-miraculous window into
the processes of community formation, including when the community
members differ from one another along the axes of age, culture,
economic benefits, language, and other dimensions that would hinder if
not prohibit communication in the physical world. But how do online
groups exhibit the hallmarks of community? How does their online
language index patterns of assimilation to other community members,
identification with group goals, growing engagement in joint activity?
When a group of people from different countries comes together online
at the same time in a new community grouping, are sub-groups
distinguishable by their language use? Can one group be identified as
the leader of linguistic trends? Are patterns of dominance among
sub-groups in line with dominance in the physical world? How do such
behaviors change over time as the members of the community come to know
one another?
We approach these questions through an investigation of the "Junior
Summit '98," an international virtual forum that brought 3062 children
from 139 countries online to discuss global issues. The participants,
speaking many different languages and representing a wide variety of
economic and cultural backgrounds, discussed and planned ways to make
the world better using technology. In order to analyze the tens of
thousands of messages posted to the forum, we employ a set of research
tools adapted from psychology and sociolinguistics, including word
frequency counts, content analysis, and in-depth interviewing, and
apply them to this online context. In this article we discuss some of
our results concerning language as an index of integration vs. the
maintenance of separate cultural, age, and gender identities, by
looking at how children from different backgrounds presented themselves
online.
Background
The Junior Summit online forum was
implemented to connect and empower motivated youth from around the
world to make their voices heard on issues concerning young people. The
organizers' initial goal was both activist and academic: to push the
limits of the Internet to connect across distance (both social and
geographic), to explore a technical design philosophy for the
developing world of "designing to the lowest common denominator," and
to research the effect of online community on "voice" (Cassell, 2002).
In September 1998, when the summit was launched, it was the most
extensive forum of its kind. Eighty thousand calls for participation,
translated into 16 languages, were sent out worldwide to ministries of
education, non-governmental organizations, and schools, with the goal
of attracting participants with a passion for changing the world. The
instructions read: "If you will be between 10 and 16 years old …we want
to know how you see the state of children in your community and in the
world, what changes you think can and should be brought about, and how
these changes could be affected by the growth of the Internet and other
new communication technologies." Any format for entry was accepted,
including a video or photographic essay, a musical piece, a drawing or
painting, or an essay in their native language. There was no
requirement that the children have used a computer or the Internet
previously.
Ultimately, the hosting institution, MIT, received over 8000
applications in 30 languages. With the help of international graduate
students and faculty from across the campus, 1044 entries were chosen,
based on a combination of geographic representation and the passion of
the applicant for improving the state of children in the world. Table 1
shows the countries with the greatest representation, both in terms of
participants and messages those participants posted to the online
forum.
| Latin America & |
Argentina |
21 |
910 |
|
Europe |
Croatia |
11 |
65 |
| Caribbean |
Bolivia |
9 |
96 |
|
|
France |
27 |
613 |
| |
Brazil |
38 |
1428 |
|
|
Greece |
32 |
3313 |
| |
Colombia |
23 |
752 |
|
|
Lithuania |
9 |
146 |
| |
Costa Rica |
17 |
824 |
|
|
Romania |
11 |
311 |
| |
Honduras |
10 |
3 |
|
|
Ukraine |
6 |
396 |
| |
Jamaica |
20 |
1078 |
|
|
United Kingdom |
14 |
1213 |
| |
Mexico |
15 |
1231 |
|
|
|
|
|
| |
Uruguay |
19 |
174 |
|
South Asia |
Bangladesh |
8 |
51 |
| |
|
|
|
|
|
India |
19 |
2734 |
| North America |
Canada |
36 |
2521 |
|
|
Indonesia |
5 |
471 |
| |
United States |
67 |
4165 |
|
|
Malaysia |
6 |
440 |
| |
|
|
|
|
|
Nepal |
8 |
284 |
| Africa |
Cameroon |
10 |
-- |
|
|
Pakistan |
20 |
642 |
| |
Kenya |
10 |
345 |
|
|
Philippines |
6 |
449 |
| |
Namibia |
9 |
28 |
|
|
Thailand |
15 |
152 |
| |
Senegal |
12 |
55 |
|
|
|
|
|
| |
South Africa |
30 |
1242 |
|
Pacific Islands |
Australia |
22 |
2416 |
| |
Uganda |
8 |
55 |
|
|
New Zealand |
17 |
2704 |
| |
Zimbabwe |
9 |
20 |
|
|
|
|
|
| |
|
|
|
|
East Asia |
China |
58 |
1746 |
| Middle East |
Israel |
10 |
420 |
|
|
Hong Kong |
8 |
242 |
| |
Lebanon |
23 |
902 |
|
|
Singapore |
14 |
1190 |
| |
Morocco |
2 |
828 |
|
|
South Korea |
8 |
206 |
| |
United Arab Emirates |
17 |
2277 |
|
|
Taiwan |
13 |
306 |
Table 1. Countries, children, and posts
Neither gender nor age was taken into
account in judging entries. Nevertheless, the forum was divided almost
equally between boys and girls (55% of participants were female), and
the ages of participants ranged in a curve from 10 to 16, with the
majority of participants aged between 14 and 16 years old.
| 10 years |
2.7 |
1.2 |
| 11 years |
6.7 |
7.2 |
| 12 years |
12.4 |
10.2 |
| 13 years |
11.6 |
17.7 |
| 14 years |
23.8 |
23.8 |
| 15 years |
23.8 |
28.3 |
| 16 years |
16.7 |
7.4 |
Table 2. Representation and message
contribution by age
Once the 1044 winning entries were
chosen, participants were contacted with instructions and a CD
containing software to allow them to participate in the Junior Summit
forum. In addition, 200 computers were distributed to schools or
community centers around the world for the use of participants, and 500
Internet subscriptions were also given out. When neither of these
options was appropriate, the young people were reimbursed for using web
cafés. The forum was implemented as a simple mailing list with
the option of participating either by e-mail or through a web
interface. Server-side were five translation engines to translate
messages into either English, Spanish, French, Portuguese, or Chinese,
as specified by each participant. These translation engines were
modified versions of off-the-shelf software of the translation quality
available in 1998, meaning that the output resembled gisting more than
actual translation. To improve children's access to messages written in
other languages, the participants were invited to translate messages
for one another.
Important to the design of the summit was the philosophy that all
participants be given equal access to the features of the forum,
regardless of whether they were using a Pentium 4, or an Apple IIC.
(For more details about the design of the forum, see Cassell, 2002.)
For example, even after chat was implemented after several months, a
system was put in place to relay chat messages to students with only
e-mail access.
The main activities of the Junior Summit took place over a three-month
period between September and December 1998. When the young people first
logged on to the Junior Summit, they found themselves in homerooms,
divided by geographic region. After four weeks, the participants
suggested and voted on 20 topics to address, and divided themselves
into those topic groups. After spending another two weeks in the topic
groups, the participants elected two delegates per topic group to
attend an in-person summit in the United States, in Boston. An
additional six weeks were spent in the topic groups, preparing for the
summit, after which point the 100 delegates left to spend one week in
Boston. At no point was there more than one adult participating in each
online group, and those adult moderators were trained to keep their
participation to the absolute minimum-dealing with technical issues,
and questions about the structure of the program.
Some of the participants dropped out when they discovered that they had
not been elected as delegates, and some dropped out after the in-person
summit. (Rates of attrition are presented in the results section.) Many
stayed on for an additional nine months, however, and some are still
participating in the Junior Summit online community-for example,
writing an online newspaper that has survived for six years.
Importantly for the goals of this paper, the Junior Summit was a closed
group of people-only those elected to the forum could access it-and the
goals and structure of the forum were made explicit early on. Much like
the imagined communities of nationalism described by Anderson (1991),
these young people were told to think of themselves as a community,
despite the fact that they had never seen one another. However,
adherence to structure and participation in the stated goals were not
policed by adults. Thus, the Junior Summit provides a particularly good
opportunity for asking how the participants themselves constructed
themselves-or not-as a community through their communication with one
another.
Previous Literature
A growing body of research claims that
it is no longer useful to think of community as only physical groupings
of people. Rather, given the modern world in which we live, where easy
and rapid transportation as well as telephone lines and email can
sustain relationships, it is more appropriate to think of a community
as a network of interpersonal ties that, like the isolated neighborhood
communities that existed previously, provide sociability, support,
information, a sense of belonging and social identity (Rheingold, 1994;
Wellman, 2001; Wellman, Boase, & Chen, 2002). Studies of online
communities have claimed that members exhibit behaviors that
traditionally identify the presence of community offline. They make
rules for themselves, elect leaders, and sanction misbehaviors. They
identify as members of the group, and restrict membership to those who
do belong. A number of researchers have attempted to set minimal
criteria for online groups constituting virtual community (e.g.,
Herring, 2004). But what are the dynamics of the process? How does
language function to construct a community where face-to-face cues and
the exchange of physical goods are unavailable? How does language index
changes in the nature of a community over time?
The literature is particularly sparse on the topic of how language
functions in cross-cultural communities online. Previous researchers
have investigated how different alphabets are adapted for use in ICTs;
for instance the way in which Arabic is transformed into Roman
characters in instant messaging (Palfreyman & Khalil, 2003). The
use of different languages on the Internet has also attracted
attention, with researchers exploring how and why English continues to
be the lingua franca of the Internet (Durham, 2003) as well as when
machine translation can help support other languages and when it cannot
(Climent, Moré, Oliver, Salvatierra, Sànchez,
Taulé, & Vallmanya, 2003). Most of the studies that have
looked at cross-cultural interactions using ICTs have been limited to
two cultures and self-reported data. For example, Ma (1996) tested five
propositions about culture and computer-mediated communication (CMC)
through written reports and interviews with American and Asian
university students who had participated in a relay chat system. Based
on the self-report data, Ma argues that both East Asians and Americans
were more direct in CMC than in face-to-face communication.
Interestingly, he reports a discrepancy in self perceptions among the
groups-even though East Asians thought of themselves as direct online,
Americans still found them polite and reserved. Similar methods were
employed by Meagher and Castanos (1996) in an attempt to look at how
perceptions of Mexican and American culture are modified by
participation in online exchanges. The authors measured changes in
attitude toward one's own culture and the other culture using a
questionnaire before and after a cross-cultural exchange. Transcripts
were also referred to for supporting evidence, although no results from
systematic coding were reported.
Research on language use in the physical world has shown that language
use does change over time, and does differ across communities. Thus, as
people get older, they use more positive emotion words, fewer negative
emotion words, fewer first person singular self-references, more future
tense, and fewer past tense verbs (Pennebaker, Mehl, &
Niederhoffer, 2003). People also show more cognitive complexity in
their words as they age, using more causation (because, effect) and
insight words (think, know, consider). Differences in the way women and
men present themselves verbally have been the subject of much debate,
and little consensus. Lakoff (1975) argued that women speak in a less
assertive manner evidenced by a greater degree of politeness, more
hedges and intensifiers, and more "tag questions." In contrast, men are
purported to be briefer, more direct, and less emotional in their
choice of words. More recently, Eckert and McConnell-Ginet (1992) have
problematized the issue of gender and language by looked at gendered
ways of speaking as arising from intersections of class, race, gender,
and particular discursive contexts.
The standard for analyses of language use online comes from Herring
(1996), who looked at one female-dominated and one male-dominated
listserv. She found that both men and women structure their messages so
the exchange of views is paramount to imparting information. Although
messages posted by women are more interactive, they also contain more
information while men tend to express their views (often critically)
more often. Herring's research further suggests that the minority
gender on each listserv conforms to the style of the majority.
Panyametheekul and Herring (2003) extended this research to look at the
interaction between gender and cultural origin. In their analysis of
turn-taking in a Thai chat room they found patterns of interaction
unlike those found in previous literature, which focused on
predominantly Western online communities. Thai females both
participated more often than males and received more feedback to their
messages, contradicting common expectations about the roles of women in
Thai society, and the role of women online. Herring's work is often
cited as evidence for the "re-construction" of physical categories such
as gender in the apparently disembodied space of the Internet.
Much research on online communities has been aimed at educational
outcomes. Particularly relevant work has been done by Rourke, Anderson,
Garrison, and Archer (1999) on "social presence," in their view a
necessary feature of a successful online learning community. Rourke,
Anderson, and Archer (2001) measure social presence using three types
of communicative responses: interactive responses, affective responses,
and cohesive responses. To date the research has focused primarily on
development and testing of the coding tool. Jones (1997) presents an
archeological approach to studying online communities, arguing that the
cultural artifacts and physical traces created by a community can be
examined to see if they fit the requirements of a true community, for
which he sets forth four conditions: (1) a virtual common-public-space
where a significant portion of interactive group-CMC occurs; (2) a
variety of communicators; (3) a minimum level of sustained stable
membership; and (4) a minimum level of interactivity. Another
methodological approach comes from Herring (2004), who outlines an
approach for the empirical analysis of on-line verbal interaction. She
places an emphasis on the allied use of qualitative and quantitative
language-focused content analysis, and describes a range of techniques
that can be adapted to different research questions. Content analysis
has been employed since the 1950s, and was extensively employed by
Flanders (1970) and Sinclair and Coulthard (1975) to study patterns of
verbal interactions between teachers and students in the classroom. One
problem reported by researchers using these observational tools is the
labor required to transcribe real-time, face-to-face interactions, the
labor required to develop bottom-up (non-a-priori) coding schema, and
the time and energy required to code the transcripts.
Although debates about children on the Internet rage in the popular
media, few studies have shown conclusive findings about the
relationship between children's use of ICT's and social and
psychological outcomes. The famous Internet Paradox study (Kraut,
Patterson, Lundmark, Kiesler, Mukopadhyay, & Scherlis, 1998)
initially demonstrated adverse psychological effects of Internet
use-increased loneliness and depression with increased Internet use-but
these effects disappeared with time. Reviews of the literature on
social outcomes and ICT use among children show few documented social
effects, either positive or negative (Kraut et al., 1998; Kraut,
Kiesler, Boneva, Cummings, Helgeson, & Crawford, 2002;
Subrahmanyam, Kraut, Greenfield, & Gross, 2000), leaving both a
lacuna and a serious need for studies that address the effects of
participating in online communities such as the Junior Summit.
In the present work, we adopt a perspective that understands the
relationship of participants and their online community to be mutually
constitutive, and highly context-dependent. That is, rather than asking
whether the Junior Summit adheres to an external
definition of a "true community," we ask what is the nature
of the particular community that the Junior Summit participants have
constructed at any given time, as indexed by their communicative
behavior online. The organizers of the Junior Summit decided on the
aggregate of people who were to be participants, and set them a common
enterprise. As researchers, we can then ask if the young people
developed a shared way of talking and doing things, engagement in
shared values, and what those practices tell us about the participants'
conception of community.
Methods
The data sets that comprise the Junior
Summit are of three types: (1) the 48,000 messages posted to the online
forum for the period September 1998-September 2003; (2) in-depth
interviews about the effects of the Junior Summit conducted with 78
participants from 20 countries five years after the Summit began; (3)
questionnaires on socio-psychological variables (primarily
self-efficacy, meaningful instrumental activity, social networks)
filled out by the same subset of 78 of the children five years after
the summit began.
In this article, we discuss results from analyses carried out on a
subset of this large data set: (1) all of the messages posted by those
children who participated independently (as opposed to as a part of a
team or group of children) and who chose English as their primary
language of communication over a three month period, and (2) in-depth
interviews with 37 children in 17 countries. We employ two types of
analyses to interpret the email messages-a computational word frequency
analysis, and a more sensitive content analysis carried out by human
coders. In the following sections we describe our methods in greater
detail, and explain the selection of the data.
Word Count Use over Time
As discussed by Pennebaker, Francis,
and Booth (2001), word frequency can be a powerful tool in
understanding the psychological and sociological profiles of
individuals and groups. Publicly available software based on Pennebaker
et al.'s Linguistic Inquiry Word Count technique analyzes text files on
a word-by-word basis by comparing each word in a given file to words in
an internal dictionary representing a variety of different
psychological or linguistic dimensions. The categories include basic
linguistic measures such as frequency of nouns, pronouns, and articles
as well as more complex ones that tap into psychological processes,
such as linguistic measures of anxiety and sadness. In this way, LIWC
provides a fairly straightforward index of how individuals use
language, in a way that may serve as a marker of a wide variety of
individual differences and commonalities, including demographics and
personality.
The data set we submitted to LIWC analysis includes all the messages
posted in the first three months of the forum by individual
participants who chose to write in English, amounting to a
total of 19,004 messages. These messages were written by 374
participants, 200 of whom were girls and 174 of whom were boys. Girls
wrote 62% of the total messages while boys accounted for 38%. Although
all the subjects in this sample chose to write in English (for some it
was a second or third language), the sample includes children from 94
countries and every region of the world, with ages ranging from 10 to
16. For this particular article we chose to analyze only messages
written in English because we do not yet have the resources to analyze
word frequencies in the other languages, and translation would add
confounding factors since the words counted are not those originally
chosen by the writers. Future word frequency analyses of forum messages
will look at non-English posts as well.
Our analysis employed most, although not all, of the LIWC categories,
and we also added several of our own, including hedges, WH questions
('who,' 'where,' 'when,' etc.), apologies, and several others. These
categories were added because they are examples of language that does
social work, as opposed to being purely informational. Similarly,
examples of LIWC categories that we will discuss here include first
person singular and plural pronouns, negations, assent, positive
emotion, and reference to the future tense. In order to look at changes
in the linguistic features over time, each feature was standardized by
time period and participant. For example, one of the features in the
LIWC set is "first person plural pronouns" which includes 'we,' 'our,'
'us,' etc. For the "we" feature we created a score for each participant
by taking the total number of "we" words used in each period and
dividing it by the total number of words written in each period for
that user. This gave us a feature density for each participant in each
time period. Next, we calculated the mean of this new "density"
variable, and normalized it to one by dividing it by its mean so that
the mean for each feature is always one. We refer to this value as a
"normalized feature score" (NFS). The NFS allows us to determine
quickly if a time period or a sub-sample of the population is above or
below mean, and to track changes over time. Thus, for example, if
children from Southeast Asia have a "we" score of 1.07 NFS, we know
that they speak in the collective voice more than the general
population; we then look at standard deviations and other aspects of
the data to determine if that difference is significant.
A More Content-Oriented Approach
The LIWC is capable of capturing many
aspects of an individual's writing style, but only those that can be
explored through the frequency of particular lexical items or groups of
words. Thus, in addition to LIWC analyses, we used a methodology that
allowed us to concentrate on the content of the participants' messages.
For example, categories such as "giving feedback on an idea" cannot be
captured through analyses of single words, but are an important index
of involvement with others. Our content analyses therefore addressed
questions such as how the children proposed new ideas, whether they
gave feedback to one another, and what was the nature of their
feedback.
No previous work captured the granularity we hoped to achieve with our
analysis, and thus after looking at work by Bales (1951), Herring
(1996), Rafaeli and Sudweeks (1997), and Rourke et al. (2001), we
ultimately developed our own codebook. In addition, because we hoped to
capture the ways in which the participants themselves chose to
constitute community through language, we did not start off with an a
priori list of content categories. Instead, using a Grounded
Theory-inspired methodology (Strauss & Corbin, 1994), in which
codes are inductively and iteratively derived from the study of the
phenomenon represented, we developed a 34-feature codebook to capture
the ways in which participants express ideas, give feedback to peers,
and present themselves online. Codes were applied to an entire message,
and more than one code could be assigned to a single message.
The codes fall into two general categories: (1) "informative"—meaning
that the utterance conveys information, and is able to stand on its
own, as in the case of an idea or an opinion; and (2) "interactive" or
"interpersonal"—meaning that the utterance is in some way a response to
the contribution of another writer (Rafaeli & Sudweeks, 1997).
|
Informative:
present solution, present extensive solution, provide global knowledge,
express strong opinion, express opinion with hedging, share personal
narrative, share biographical information, synthesize
|
|
Interactive or interpersonal:
agree, agree add ideas, disagree, counterpoint, acknowledge input, ask
for information, invite feedback about an idea, thank, offer advice,
sympathize, humor, express disappointment, delegate work to the group,
rally cry, negative rally cry, volunteer
|
Listed below are three examples of the
categories in the codebook we developed, along with their definitions
and examples. The first two are examples of informative
codes, while the third is an example of an interactive
category.
- PNAR—Share personal narrative
Tell a story or provide personal experience, knowledge directly related
to the topic
Ex. "I know quite a few people who say education is boring and
expensive," "We have to sing a song called 'KIMIGAYO,' a kind of
national anthem."
- BIO—Share biographical information
Offer personal information not related to task about themselves (1-3
sentences)
Ex. "I like to fish." "I love to listen to Metallica." "As you may know
I have been fasting."
- AG+—Agree and add ideas
Agree with or praise someone's ideas and add one's own idea(s) to that
of peer
Ex. "I agree about your plan. And I also think we could raise money by
…"
Since the content coding was done by
hand, and was therefore far more time-intensive, this round of coding
was carried out on a subset of the data: the complete set of messages
posted by 36 users who represent a spread of geographical
representation and level of participation in the program (as measured
by how many messages they posted). These participants came from 15
different countries and include 23 girls and 13 boys. The total number
of messages they produced, which we then analyzed for content themes,
totals 4377.
It is clear that an analysis of 36 children's messages will not allow
us to examine regional differences, but it does allow us to look at
change in patterns of participation over time. Because the first three
months of the Junior Summit asked children to regroup several times (in
homerooms, in topic groups, in delegates), and in order to look at the
effects of these particular events on communication patterns, for the
purpose of our analyses we therefore divided the summit into time
periods, as shown in Table 3.
| Homeroom |
4 weeks |
T1-T2 |
| Topic Groups |
8 weeks |
T3-T8 |
| Elections |
1 week |
T3/T4 |
| In-person conference in Boston |
1 week |
T6 |
Table 3. Phases of the forum
Coding Reliability
Inter-rater reliability on content
coding was assessed for the team of three coders, and Cohen's kappa
scores were calculated for each code. The kappa score of the individual
codes (for example 'biographic information' or 'personal narrative')
ranged from 0.22 to 1.0 with a mean and mode of 0.66. Codes that had
low inter-rater reliability, or were very infrequent, were omitted from
the analysis. Only five out of the 32 codes had kappa scores below 0.5;
none of those are discussed here.
In this article, we report on content analysis features that appear in
a minimum of 5% of messages. This choice excluded a handful of codes
from our codebook, some of which are interesting for their absence. For
example, the codes 'give advice to peers,' 'express sympathy,' and
'synthesize discussion' were too rare to report reliably. In addition,
and perhaps surprisingly, none of the codes capturing antagonistic or
even mildly critical communicative actions-criticism of ideas,
disagreement with peers and expressions of disappointments with the
program-occurred with sufficient frequency to report. While flaming is
common in online fora, it appears that this forum was unique in that
participants either refrained from or were uninterested in voicing
negative feelings toward one another or toward the program as a whole.
There are any number of reasons for this, not the least of which is
that the participants may have been 'campaigning' at some level for the
conference in Boston, though it should be noted that these features
appear with the same infrequency following the election announcements.
Coding Interviews
Five years after the start of the
online forum, extensive follow-up interviews were conducted with a
sample of 78 of the original participants. The subjects for the
follow-up were selected based on three criteria: first, a minimum level
of participation in the forum as measured by the number of messages
they posted; second, geographic diversity; and finally, other diversity
issues such as gender, rural vs. urban, older participants vs. younger.
While it originally seemed worthwhile to interview children who did not
log on often to understand what deterred them from participating, we
soon found that low-participation children hardly remembered the
program at all, and their few memories were not detailed enough to be
informative. In practice, this meant that we interviewed young people
who had posted a minimum of 50 messages and up to 1000 messages over a
three-month period.
The interviews relied on a set of open-ended questions, and lasted
between two and four hours. The first half of the interview concerned
general questions about summit participation and effects, while the
second half of the interview began with giving the young people their
entire set of posts (that is, all of the emails sent by the child to
anybody from the beginning of the forum until the child stopped
participating) and then asking the interviewee to reflect on what was
going on as s/he participated. So as not to put words in the
participants' mouths, the interview protocol did not contain any direct
questions about community formation or intercultural communication, but
these ideas emerged when interviewees talked about how their attitudes
had changed because of the Junior Summit and the benefits they felt
they received. While the majority of interviews were conducted in
English (by the interviewee's request), an interpreter was always
offered, and was accepted on several occasions (Argentina, Bangladesh).
The questions were designed to elicit goals for participating in the
Junior Summit, the context of the child's participation at home and at
school (positive and negative feedback about participation from family,
peers, school, assistance in participation, effects of participating),
both positive and negative evaluations of the program, to gauge impact
on later life choices, and to assess effects on social networks. After
interviewees were shown all of their e-mails to the Summit from five
years earlier, they were asked to reflect on the structure of the
online community, their interactions with other participants, the
voting process, and the reasons they stopped participating.
Audiotapes from the interviews were transcribed and coded for common
themes, using the same bottom-up method for deriving categories to
code. Ultimately, a codebook containing 245 codes, capturing
participants' impressions of and experiences with the Junior Summit,
was created using the children's own words. Because coding interviews
that ran between 40 and 170 pages in transcribed length is
time-consuming, for the current article we analyzed data from 37
interviews (24 girls and 13 boys) in 17 countries, selected at random.
Results
In what follows we first look at a
number of potential indices of group convergence, using both the word
frequency and content analysis approaches to our data. After discussing
convergence, we then turn to divergence: differences by region, age,
and gender, as well as questions of mutual influence. We then turn to
our interviews with the participants five years after the forum to
discover their own perspective on how and whether the Junior Summit
became a community, and what that community meant to them. Finally, we
address some of the ramifications of the influence of particular
cultures on others, before concluding with remarks on the general
lessons to be drawn from our results.
Cross-Cultural Community Constitution
As described above, several studies
have examined virtual communities online, but none have looked at a
group of people as diverse as the Junior Summit. Our first analyses
therefore concern the most basic indices of whether this group of
people considers themselves to have any commonality at all-to
constitute a group. In this context we look at the most basic marker of
group vs. individual, the use of "we" vs. "I." The choice of pronouns
gives us one very simple index of identification with others; a more
complex and ultimately more interesting index comes from the choice of
topics over the course of the first three months of the Junior Summit.
Did the participants converge on a finite set of topics, and ways of
speaking with one another, or did their conversations range over all
and every subject possible? Did the range of communication styles
change over the first three months? We end this section by looking at
the children's own perceptions of the value of community membership.
Personal Pronoun Use as a Signifier of
Community
To see if the participants identified
themselves as a group, we first examined the use of personal pronouns
over time, hypothesizing that if the Junior Summit felt like merely a
gathering of individuals and not a true community, there would be no
change in participants' use of individual and collective pronouns
throughout the three-month period.
In effect, as time wore on over the first 12 weeks of the forum,
children decreased references to themselves as individuals, and
increasingly spoke with a collective voice—they used "I" less and "we"
more. More specifically, "we" words (lets, let's, our, ours, ourselves,
us, we, we'd, we'll, we're, we've) increased by 16% from period 1 (0.81
NFS) to period 2 (0.94 NFS)—that is from the first two weeks to the
second two, and by another 7% over the following two weeks to period 3
(1.04 NFS). The "we" feature reached a final peak in the 6th time
period at 1.25 NFS. The data points and regression line are plotted in
Figure 1. (We: coef= 0.0425; std. error= .0054; t= 7.79; p<0.000
[CI] = -0.0318-0.0531.)
Conversely, a regression analysis of the use of "I" words (I, I'd,
I'll, I'm, I've, me, mine, my, myself), showed a significant decrease
over time (I: coef = -0.0159; std. error= .0020; t= -7.89; p<0.000
[CI] = -0.0199-0.0120). By looking more closely at the data points
plotted in the graph, we find that there was a significant decrease by
4% between the first (1.07 NFS) and second time periods (1.03 NFS), and
then again by 5% between the second (1.03 NFS) and third time periods
(0.98). First person singular pronouns hit their nadir in the 6th
period at 0.9 NFS. (See Figure 2.)
|
Figure 1. Collective first person
pronouns
|
Figure 2. Singular first person
pronouns
|
In addition to demonstrating individual
versus group identity ("I" vs. "we"), pronouns are thought to be
indicative of people's level of focus or involvement with others
(Pennebaker et al., 2003). It has for example been found that people
decrease their use of "I" and increase their use of "we" in periods of
shared trauma (Pennebaker & Stone, 2003). In one study of personal
pronouns in an online chat room before and following the death of
Princess Diana, researchers found that after Diana's death, the use of
1st person plural increased by 135% and the use of "I" dropped by 12%.
The effect lasted ten days before pronoun use returned to normal.
If children are increasing references to themselves as a member of a
group and decreasing references to themselves as individuals over time,
is this evidence of community-constitutive behavior? Possibly, but not
without further investigation. Considerable attrition took place over
the course of the online forum, and the community-constitutive effect
suggested by the "I" and "we" word trends may in fact be due to
participation trends. For instance, it is possible that children who
spoke about themselves using "I" words dropped out over the course of
time, leaving those who used more "we" words to stay in, thus
increasing the relative incidence of "we" words in the forum.
We examined this question in several ways. First, we looked to see if
those children who dropped out used more "I" words than their peers who
stayed online, and we did find this to be true. The ratio of "I" words
to "I" + "we" words was 89.5% for children who dropped out and it was
87.4% for those who stayed online (F(1) = 21.52 p <0.05). However,
when we ran the regression analyses again using only the participants
who stayed online for the whole initial three month period, we found
that the community referencing effect-in which "I" words decrease with
time and "we" words increase with time-still held true. That is, the
new regression coefficient for "I" still showed a significant decrease
over time (I: coef= -0.0234; std. error= .0003; t= -72.34; p<0.000
[CI] = -0.0240- -0.0228) and the regression coefficient for "we" still
demonstrated significantly increase over time (we: coef= 0.0724; std.
error= .0008; t= 81.27; p<0.000 [CI] = 0.0707-0.0742). In fact, the
contributing effect of children's attrition from the forum comprises
about 18% of the total effect for "I" pronouns and about 1.7% for "we"
words.
In order to ensure that the effect truly held for the individual
participants of the forum, we ran one additional linear regression in
which we defined the proportion of "I" pronouns to the pronouns "we"
and "I," for each child for each time period, and found that the ratio
of I to I + we, again, decreased significantly with time (I: coef=
-0.0060; std. error= .0006; t= -9.84; p<0.000 [CI] = -0.00717-
-0.0048).
It is clear, then, that children who remained as participants of the
Junior Summit did decrease reference to themselves as individuals in
favor of references to a group. However, is the group referred to the
Junior Summit, or do children use "we" to refer to their families,
their peers at school, or their countries? In order to examine this
question, we took a random sampling of messages from each of the six
time periods and checked the referents of "we." From this sampling, it
appears that first-person plural pronouns occur most often in one of
two instances: either children use it to describe a familial or
cultural custom, e.g., "Sorry I haven't written in a while, we are
having exams here and I don't have much time…" or in reference to the
Junior Summit community, e.g., "If in schools we can teach the kids to
share, to care for each other, to live as one, and not as separate
individuals with their own demands uncaring for each other, then we can
make things better." Over the course of the summit, the use of "we"
shifts from referring to the child's local community to the global
online group.
The trend is observable within the following messages of one writer
over time. Instances of "we" in reference to the writer's home
community decrease as soon as the group starts planning for action. The
subsequent instances of "we" then sometimes refer to the entire Junior
Summit community and sometimes to a smaller subset working on one
issue. (Note: spelling and typography are preserved from the original
messages.)
-
Sept. 4
HI! I'm MC from Malaysia…Most Malaysians are bilingual or trilingual
much like our Singaporean neighbours. Some of us can even speak 4 or 5
languages and dialects. …I look forward to swapping ideas with all of
you during the forum and making many new friends. It would be a dream
come true if we could help to solve one of the World's many problem.
Sept. 7
Furthermore, Malaysia is currently facing the Economic Crisis which we
are trying hard to fight. …About the economic crisis, although we might
not be able to do much, we could perhaps come up with a few suggestions
to solve the problem. If the world's leaders were to listen to these,
it just might work. As participants of the JRSummit, we should be more
optimistic. …
Sept. 14
I sincerely hope that with more ideas contributed by my fellow members
of home 24 we can make the world look more seriously into the problems
of illegal immigration and hopefully our world will be a better place
for all to live in, irrespective of race, colour, or creed.
Oct. 4
Dear J, I read your e-mail after sending off my latest e-mail. I am
astonished to find that we have many ideas on the uniformity of
cultures in common. Great minds think alike, eh? :-)
Oct. 13
Thanks to both of you for leading me to the Esperanto and International
Phonetic Association websites. Both languages have taken more than 100
years to reach its present status. If we were to try to create another,
we won't live long enough to see its success! It's sad that politics
and nationalism (fanaticism?) have been restricting their development.
Oct. 22
I agree with you that we have to save cultures other than our own.
After all, it is only fair that we help cultures that are in as much
danger of losing their identity as ours. That is why we are here in the
Junior Summit. What we need now are more ideas no matter how crazy.
As another index of the children's
involvement with the others and with the group, we looked at WH
questions (who, where, what . . .), and talk about the future. Both
show increases over the course of the Junior Summit forum from the
homeroom stage to the point where 100 of the participants leave for
Cambridge (WH questions - coef = 0.0494; std. error= .010; t= 4.98;
p<0.000 [CI] = 0.0300-0.0689; Future coef = 0.0341; std. error=
.0060; t= 5.60; p<0.000 [CI] = 0.0021-0.0460). This result, paired
with the previous one, seems to indicate that over time the children
spent less time engaged in description of themselves, and more time
engaged in showing interest in one another. In order to examine whether
this was indeed the case, we turn to analysis of the content of the
children's messages.
|
Figure 3. Future words
|
Figure 4. Wh questions
|
Topics of Conversation as a Signifier of
Community
Whereas the previous analysis relied on
word frequencies to show increasing references to the community over
references to the self, below we use our analysis of the content of the
children's posts to look at how these discussions took shape.
We look at each of the first three months in turn, and find that each
can be characterized in terms of the nature of the exchange among the
participants.
Month 1: Information exchange
Results of the content analysis show
that in their first month online the children introduced themselves and
started raising ideas for problems to work on during the forum. They
voiced opinions about issues and supported them with stories from their
own experiences (what we refer to as "personal narratives") or
information learned from outside sources ("global knowledge"). Most of
the forms of communication that dominate this period are informative as
opposed to interpersonal in that they do not directly respond to
another person. Interestingly, all of the features of communication
that peak in the first month, including opinion, solution, personal
narrative, and global knowledge, then follow a similar pattern in
showing significant decreases in frequency over the next five periods
(p<0.05).
Below are graphs showing the frequency over time with which children
gave ideas supported with global knowledge (GK) and gave opinions about
topics (OP). As can be seen, during the first month children engaged in
a veritable deluge of information sharing.
|
Figures 5 & 6. Global knowledge /
Opinion
Although this period of time was
dominated by information-based communication, there is evidence to
suggest that the children were also learning how to converse with one
other across cultural boundaries. For example, both straightforward
objections to another person's idea ("I don't think that is a good way
to go") as well as more diplomatically-stated differences of opinion in
which children first praise an idea and then criticize it ("That is a
nice thought, but wouldn't it be better if…") diminished after time 2
(Disagree: F (4616,5)= 3.95 p<0.001; Counterpoint: F (4616,5)= 7.22
p<0.000). Meanwhile, positive feedback began to rise, and was the
most frequent sort of feedback after time 3 (Agree: F (4616,5)= 7.26
p<0.000).
In addition, and not surprisingly, during this early period of the
summit, the children were also interacting and getting to know each
other on a personal level. Thus, one other characteristic of the first
two weeks of the forum was a discussion of children's personal lives.
For example, when they first came online, children spent a message or
two telling their fellow participants about where they came from and
what they liked doing. The underlined section of the following message
is an example:
-
Namaste!Hi!I am Deepak from Bombay
(India) . I study in Rajhans School. My hobbies are collecting old
coins and making electronic projects . I feel strongly against the
exploitation of children and feel great that I am given an opportunity
to combat this menace. I would feel great if you would send a reply .
Bye!
However, while it is commonly thought
that online communities, particularly for young people, are primarily
focused on this kind of small talk, i.e., chat about personal lives and
other non-task related common ground (politics, movies) in order to
bond or become committed to a group, our data suggest otherwise. The
amount of time spent discussing personal affairs started out high
during the first week but immediately began dropping rapidly until the
very last two weeks, when some of the participants were in Boston.
Recent research suggests that social messages can interfere with work
or learning in online communities (Rourke & Anderson, 2002), and
the participants of the Junior Summit seemed intent on constructing a
community around shared work rather than social relationships alone.
Figure 7. Biographic information
| Opinion |
Agree (Positive feedback) |
Apologies |
| Solution |
Agree and add ideas |
Action plan |
| Global knowledge |
Thank |
Delegate |
| Disagree |
Acknowledge input |
Volunteer |
| Personal narrative |
Rally |
Humor |
| Bio |
Request feedback |
Bio |
Table 4. Stages of the forum in terms
of content
Month 2: Interaction
More messages were posted during the
second of the initial three months online than during any other time,
and this period also demonstrated the most interactive
exchanges between participants. Whereas in the first month, children
spent their time suggesting novel ideas or solutions, in the second
they primarily modified each other's ideas, further developing each
other's plans and working collectively. As noted above, negative
feedback or disagreements appear rarely during this period, replaced
instead with abundant positive feedback and appreciation for one
another's opinion. The participants also requested feedback from one
another frequently. In addition, rallying cries to the group were
common during month two, signifying a desire for the group to act
together, and a commitment to one another. Some of this positive energy
may also have served as a way of garnering support by making apparent
participants' dedication to the community-note that voting for
delegates to travel to Boston took place at the end of week six and
that delegates were announced at the beginning of week eight.
Month 3: Planning for the real world
After delegates to Boston were
announced, a number of participants left the forum as their hopes of a
trip to Boston were dashed. Many non-delegate participants remained,
however, and one might think that it was the most dedicated young
people who chose to stay. During this period, each topic group was
tasked with creating an action plan, and as we see in Figure 8,
discussion of the action plan and delegating work to one another went
hand-in-hand during the third month. In this third month online, the
children not only delegate to one another but also volunteer for tasks
themselves-including offering to build a website for the group or write
a wrap-up report on the discussions of the past week. This introduction
of action into a forum that has primarily been about talk supports the
interpretation that shared talk has led to shared goals, and now to
shared practice in the world. The construction of the community has
achieved the point where the assignment of roles-to one another and to
oneself-has become possible. The increased use of rallying cries over
time also suggests that by month three there was something around which
to rally.
|
Figures 8 & 9. Action plan /
Delegate
Finally, one other code that supports
the notion of increased community feeling based on shared action is the
use of apologies, which rose steadily from month one to month three
(Apologies: F (4616,5=5.00; p<.000). Apologies usually took the form
of "sorry I haven't written in 2 days." Note that apologies of this
sort are one way of indexing one's participation in a project, as
regret for one's absence is signaled.
The results from the frequency count and hand-coded email message
analyses presented here suggest that the diverse participants construct
themselves as a community via their use of language, and the way they
work together. In this context, the first stage of marking themselves
as a community seems to be speaking as a collective voice ("we" instead
of "I"), the second stage is marked by interactive patterns of
conversation (giving feedback or responding to each other's ideas), and
the third stage is proposing action in the world based on an
established commonality of goals.
Homogeneity or Diversity in the Community
The language behavior data, then, point
to the Junior Summit being self-constructed as a community, in addition
to being named a community by the organizers. Thus far, however, we
have not investigated how differences among the participants played
out-differences in origin, for example-and whether those differences
persevered over the course of the forum.
Regional differences
From Murdock (1945) to Hofstede (1980),
there exist a number of different ways to carve up the world into
groupings of putatively similar cultural practices. For each of these
there exists a correlative theory of communicative behavior by cultural
grouping (e.g., Triandis, 1989). In keeping with our practice of
steering away from a priori coding schemes while still making a first
pass at investigating differences among the young people of the Junior
Summit, we grouped participants into regional
divisions-supra-categories of the regional divisions that Junior Summit
organizers used to group participants into homerooms during the first
two weeks of the forum. These regions were Europe, the Middle East,
Africa, East Asia, Southeast Asia, Central and South America and the
Caribbean, North America, and the Pacific Islands. We then conducted a
stepwise regression analysis on the word frequency counts reported
above. The regression analysis included interaction terms between time
period and region indicators so that each region had its own intercept
and slope and we could compare each region to the others as time
progressed. Europe was chosen as the reference group because it was the
largest, though this choice has no effect on the differences reported
for each region. The features reported below are: singular and
collective pronouns ("we" and "I" words), apologies, references to the
future, hedges, and WH questions (who, what, where, etc.).
- Personal pronouns: The population trend
showing that "we" words decrease and "I" words increase with time holds
true for each of the regions independently as well. That said, there
are some differences in the frequency with which each region used the
pronouns. A regression analysis showed that North American children
used "we" words significantly less than the mean, and also increased
their use at a rate slightly slower than their peers. Meanwhile,
children from Central and South America started at a lower point but
increased at the same rate (I: coef (Europe) = 0.0463; std. error=
.0056; t= 8.26; p<0.000 [CI] = 0.0353-0.0573).
There were also some differences in the way regions used or stopped
using singular first person pronouns. Pacific Islanders and children
from Central and South America and the Caribbean, as well as those from
North America, started out using "I" significantly less than the mean
and decreased in parallel with the general population. In contrast,
Asia used "I" words significantly more than the mean, starting at a
higher point and decreasing their usage at a faster rate than the
others. (I: coef (Europe) = -0.0132; std. error= .0021; t= -6.21;
p<0.000 [CI] = 0.0174-0.009)
- As described earlier, Apologies increased
over time. Children from Asia, however, increased their use of
apologies more rapidly than the others.
- Future: There were no regional differences
in the amount children referred to the future although, as reported
above, all groups increased use over time.
- Hedges: Middle Eastern participants used
significant more hedges initially than did other children, while
children from Africa and Central/South America/Caribbean used fewer
initially than the others.
- As reported above, the use of WH questions
increased with time. The Pacific Islands and Africa, however, stayed at
a higher level of WH question use than the others, while the Middle
East used these terms less frequently. In addition, the Middle East and
North America increased more rapidly in their WH questioning than the
others.
While each of these results could form
the topic of an entire research investigation into patterns of language
use among young people from different countries, here we use this
division as one way to look at divergence and convergence over groups,
as opposed to over time. The results just described, then, serve as
evidence that not all of the participants on the Junior Summit behaved
in identical ways during the forum. Since change over time risks
masking differences at each time, we first establish difference and
then look at influence of the groups on one another.
Mutual Influence
People in conversation entrain,
or match each other's words or linguistic styles (Niederhoffer &
Pennebaker, 2002); a similar process also occurs in online discussions
(Herring, 1996). In a global conversation of this size, how are the
different populations-by culture, age, gender-in the forum influenced
by one another? Do they converge in aspects of their language use? Do
they diverge? Is one subpopulation dominant? Tracking behavior by
region over time allows us to look at how the groups interrelate. That
is, do the regional groupings uncover convergence, divergence, or
independence of behavior over time? Convergence and divergence can be
measured by subtracting the differences between regions at the end of
the six periods from the differences observed at the start to determine
if they were meaningful.
Convergence: Singular First Person Pronouns
The community as a whole showed
important convergence in their use of "I" words over time. Children
from the Pacific Islands, North America, and Central and South America
and the Caribbean all started significantly below mean and decreased at
a constant rate, while East Asia, which started out at higher use of
"I" words, decreased faster than the other regions and converged with
the remainder of the population.
Figure 10. Singular first-person
pronouns by region
Divergence: Apologies and Collective
First-person Pronouns
Within the sample of features we have
used as indices of community mindset, children showed diverging use of
two-apologies and first person pronouns. As corroborated by the
manual-coded data, the amount children apologized increased over time.
Within the group, though, children from East Asia increased at a faster
rate than the rest and so diverged from all the rest of the regions. In
the case of "we" words, on the other hand, it was children from North
America who diverged from the rest of the population, as their rate of
increase was significantly slower than that of the rest of the
population.
Convergence and Divergence: WH Questions
The total usage of WH questions
increased over time. Within the community, children from the Pacific
Islands and Africa asked more WH questions than the others and children
from the Middle East asked fewer. In addition, the Middle East and
North America also increased faster in their questioning than the
others. North America diverged with all groups except the Middle East,
with whom it converges. The Middle East converges with all the others
as well-Africa, Asia, Southeast Asia, Central and South Americas, and
Caribbean and the Pacific Islands.
Figure 11. WH questions by region
Regional Dominance
In order to investigate how one of
these groups might have influenced the others, we compared how changes
within regions from each time period to the next affected the whole
group's progress in the following two periods. To do this, we examined
the change in a feature between T1 and T2 for children from each region
and then checked to see what happened to that same feature in the total
population between T2 and T3. The region that was most closely
associated with the entire group in the subsequent time period was
labeled the "leading group."
Table 5 shows which region led the group for each feature in each time
period. Looking at "affect," for example, what the overall group did
between T2 and T3 was best predicted by what the children from the
Middle East did between T1 and T2. The Middle East was then replaced as
the leading group in the next period, T3-T4, by the children from the
Central and South America and Caribbean group.
As evident from the chart below, different "leading groups" appeared in
each time period for the eight features under examination. However, if
we look at who led each feature, we see evidence to suggest that the
group of children from Central and South America and the Caribbean led
the way for the rest of the children in their use of both the singular
and plural first person pronouns. In three out of four of the time
period changes, this region preceded the larger population in both
decreasing their use of "I" words and increasing their use of "we"
words. No other region showed as much dominance over a group's use of a
feature.
| Affect |
Middle East |
C/S America & Caribbean |
East Asia |
Middle East & Pacific Islands |
| Apologies |
Europe |
Middle East |
Africa |
Pacific Islands |
| Future |
Pacific islands |
Middle East |
Europe |
East Asia |
| Hedges |
Southeast Asia |
Middle East, Pacific islands |
Pacific Islands |
Middle East |
| I |
C/S America and Caribbean |
C/S America & Caribbean |
East Asia |
Africa, C/S America & Caribbean |
| Junior Summit |
East Asia |
Southeast Asia, C/S America & Caribbean |
Africa, Southeast Asia |
C/S America & Caribbean |
| We |
C/S America & Caribbean |
C/S America & Caribbean |
C/S America & Caribbean, N. America |
East Asia |
| Wh questions |
Africa |
North America |
Southeast Asia |
C/S America & Caribbean |
Table 5. Table of "leading" regions
Identity is not, of course, composed
only of ethnic origin, and it is important to note that instances of
entrainment to one linguistic style are also found for other groupings
of the participants, for example by age and by gender. As reported in
Tversky and Cassell (in preparation), girls use more emotion words than
boys at the beginning of the forum, but boys' use of emotion words
rises to meet girls' by the end of the first three months. Likewise,
older children talk about the future more than do younger children. Yet
by the end of three months, the younger children are referring to the
future as often as do their older peers.
Language Choice Online
Another issue involving difference, and
demonstrating regional dominance, concerns the use of English in the
Junior Summit. Although automatic language translation was implemented
for five languages—English, Spanish, French, Portuguese, and
Chinese-the vast majority of messages were written in English. For
participants who had the option of conversing in a local language or
English, many started in a local language and then switched. Many
interpretations of this pattern are possible. Some of the children told
us they chose to write in English from the outset because it was an
easy second language (as was the case for participants from India, for
example), and they thought it would facilitate their communication with
the other children. Certainly English is cited as the most widely-used
language in inter-language situations (Durham, 2003).
The most common reason for using English reported by the participants
was because they wanted to practice their English-in fact, "improving
English skills" emerged as one of the more common benefits participants
cited from the program. To take this explanation at face value,
however, seems naïve. Why was the forum seen as a place to improve
English? Other interviewees reported switching to English because most
of the conversation was taking place in English. Why was most of the
conversation taking place in English when native English speakers did
not make up the majority of participants? From the chart below, it is
apparent that as time wore on, participants wrote increasingly in
English. During the first month online, 84% of the total messages were
written in English while during the second and third months, it was 90%
and 91% respectively.
| English |
542 |
7232 |
13354 |
3630 |
23490 |
91.1% |
| Spanish |
62 |
879 |
1124 |
214 |
2167 |
8.4% |
| French |
62 |
145 |
60 |
21 |
224 |
<1% |
| Portuguese |
20 |
286 |
264 |
102 |
635 |
2.5% |
| Chinese |
10 |
38 |
62 |
4 |
99 |
<1% |
| Total |
696 |
8580 |
14864 |
3971 |
25766 |
Table 6. Messages posted in each
language
Frustrations about language use were
also reported by children interviewed five years after the summit.
Several participants mentioned struggles they had or watched others
have with the language translation mechanism. Two reported switching
from Spanish to English in order to be better understood, though that
did not always solve the problem for participants whose English was not
strong.
Here it is clear that the Junior Summit community was constituted-and
increasingly constituted over time-as an English-language venue. In
fact, the children who were elected to be delegates to the Boston
in-person event were almost exclusively fluent in English, so we can
say that success in the Junior Summit came with demonstrating one's
proficiency in English. Notably, the issue of language choice remained
in the realm of how the community was linguistically constituted by its
participants, as opposed to who became or remained participants in the
community. That is, rates of attrition varied regionally, but do not
seem to be correlated to the use of English or another language. All
regions experienced a loss of at least 50% of their original
populations between the first month and the third. The percent of
children online at the end the third month ranged from 52% among
participants from South Asia, to just 20% among children from East
Asia.
| |
- Europe (49:20) = 41% remaining
- Middle East (25:12) = 48%
- Africa (24:8) = 33%
- East Asia (36:7) = 20%
- South Asia (42:22) = 52%
|
- Central and South America and the Caribbean (35:13)
= 37%
- North America (47:20) = 43%
- Pacific Islands (25:11) = 44%
|
Participants' Views of Community Formation
Although all of our analyses rely on
the children's own words for interpretation, it is important also to
ask the children for their own thoughts about the nature of the Junior
Summit. We therefore report here on some themes that emerged across the
interviews carried out five years after the Junior Summit with
participants from around the world.
In general terms, interviewees referred to the Junior Summit as a "big
extended family" that was "united" and that made them feel like "we
were in a massive global network of people all around the world."
-
. . . it helped to, to learn that
even though we are far away physically, there are a lot of ways to
unite and our ideas and that we are very lucky to be in an age where we
have the tools to communicate so easily and that, that when we
communicate, even though we are from different cultures, we have
something that make us the same. If we are young, we have the same
idea, and we have the same spirit. I learned that from the junior
summit. I think everyone who has participated, that even though we have
different languages, different cultures, we live in different
communities and different countries are different, [. . .] are
different, religions, we have the same spirit. (Boy, 20, Argentina)
Finding One's Voice
One major issue addressed during the
interviews was whether participants "felt heard" on the online forum,
and by whom. The overwhelming majority of those interviewed (84%) said
they felt their peers were listening to them.
-
I guess, [can't think of an] email
[I sent], and didn't get some sort of reply to. That sort of showed
that someone was out there reading them and listening to what I was
saying and so that no matter what you said, someone would come back
with something about that subject, so you could tell that they really
were listening. (Girl, 18, Australia)
For those children who said they did
not feel heard, the main reasons cited related to adults in the world
not providing adequate feedback or up-take of their ideas. For example,
one participant from Nepal was bothered when he found out that the
ideas presented by the children at the in-person conference had not
been implemented by governments around the world. Another participant
from Botswana was disappointed by the response she got from her school
when she presented a Junior Summit idea to her headmaster, who
discouraged her from carrying it out.
Interested in the relationship between commitment to building the forum
community, and commitment to being listened to, we divided the 78
interviewees into two groups based on how often they posted to the
forum. An equal percentage of both populations reported "feeling heard"
by their peers during the online forum. However, differences appeared
when we looked at who else it was important to have listening to them.
High posters also said it was important to be heard by world leaders,
at a rate three times that of low posters (33%). Indeed, several of our
findings point to the interpretation that greater investment in the
program (as measured by number of posts) was correlated with higher
expectations of outcomes of the program. While periodic contributors
may have been content with feeling heard by their peers, those who put
more into the program wanted powerful adults listening as well.
Unfortunately, those who did put more into the forum may also have
ended up more disappointed, since the truth was that peers were more
likely to listen than were powerful adults outside the forum.
Ultimately, the Junior Summit participants, brought together to become
a community to effect change in the world, were more effective at
constituting themselves as a community than as agents of global change.
Given that so many of the children reported community affiliation,
support, and communication as benefits of the Junior Summit, it is not
surprising that those participants whose goals for the summit were
action rather than community did not have their goals entirely
fulfilled.
Many mentioned the link between voicing opinions and confidence gained
from the Junior Summit. Gaining confidence in their opinions and
assertiveness in voicing those opinions were the most common attitude
changes that participants reported as an outcome of the forum.
-
And most importantly [the Junior
Summit] gave me the confidence that people would listen to me if I have
something positive to contribute. I think that was a very important
thing. Confidence is something that cannot be really quantified but it
can make a wonderful difference to [a] personality. (Boy, 17, India)
I think before I went to the Summit, I was not so vocal. I didn't
really believe what I said…. And from there, it's like they gave
everybody a chance to participate and then you could see that whatever
you say, whatever your views are, the way I really [felt?], and it made
you more confident and in that way you believed in yourself every time
you talked. And this is something I've carried with me since then.
(Girl, 20, Botswana)
For the participants interviewed, the
community was described as empowering-as support for individual
performance.
-
I mean I felt really powerful. I
felt we could do, I mean I couldn't do anything by myself at all but
with people, with everyone there like with the help of adults but with
all the good will that was there, with this great environment and this
all this tech instrument we could do anything. (Boy, 19, Mexico)
...You know, the most important part in where I found my motivation in
all this, or encouragement was to look at other young people in
different countries doing so much more for their society and then
looking back over here and seeing that, oh, the youngsters here are not
really interested in doing things, you know? So, that was where I got
my inspiration. OK, if someone in U.S. can do something, as amazing as
this, or someone in Nigeria can do something like this, then why can't
I not do that in my society over here where I need to do it. That was
the most important, or inspirational part in motivating part which I
got out of it, and why I kept on doing what I wanted to do for the
society. (Girl, 19, India)
While many participants mentioned
feeling empowered and inspired to be social activists, this
identification as an activist was facilitated not by their contact with
the 20 adult moderators of the forum--many of whom had spent lifetimes
as social activists-but through interaction with their peers and by the
community they had created. As one delegate from Morocco put it, "Well,
the summit made it easier to change the world, obviously, because we
had 3,000 kids supporting us, you know. We're going to do it, and we
felt like our voices were louder."
Friendship
Twenty-three of the thirty-seven young
people interviewed reported making real friends (friends like the
friends they had in their local communities) during the Junior Summit,
while only eight said they had not. Many of the friendships formed at
the Junior Summit have lasted until today. In some cases, those bonds
replaced community support missing from local environments.
-
I suppose Junior Summit was really
an amazing experience in meeting a whole bunch of people who were very
much like myself in some respects, and …So it was a great, and that
also continued on, like those friendships continued on for like three
years and were a significant part of my life for those next three years
or four years, and still are today, in some respects. I suppose, to
reflect on this a bit more, …[in] grade 10, there weren't like as many
of my friends in my school anymore, so to some extent, for about a
year, like the Junior Summit friends almost became my friends, for
like, well, didn't really become my friends, but they filled a gap that
I had for like a year, and I think that that kind of dropped away as [.
. .] within a year of junior summit, but it was a good oppor-, like a
good timing, to some extent, for me. (Boy, 20, Australia)
In many cases, the friendships moved
offline. A participant from Malta explained her relationship with a
girl from Argentina by saying:
-
Even though we never met, we only
saw [pictures of] each other, we never even phoned each other or heard
our voices or anything, but we sent a lot of pictures to each other.
…once, [. . .]I didn't have Internet for a couple of months. I had no
Internet subscription. I didn't pay for it. And because she didn't hear
from me she was really panicking, and I think she called me then…She
panicked that something happened to me. And I was really amazed. I
said, oh, she's a real friend.
Friendships from the Junior Summit
extended not just offline but also beyond the children. In one
instance, the mothers of two participants, one from Pakistan and one
from India, developed a friendship online and continued to communicate
with one another for several years, in an era when tensions between
those two countries ran high.
Conclusion
Word frequency features of the kind we
have described in this study have been found to be reliable predictors
of demographic variables such as age and gender. Here we have used word
frequencies and content analyses to discover the ways in which young
people from very different cultural, linguistic, and socio-economic
backgrounds increasingly referred to themselves as a community,
speaking in the collective voice, and concurring on the topics of
conversation, the goals of the community, and their strategies for
achieving them, through interacting in an online forum.
Research online and offline suggests that we match our language to that
of our conversation partners. A number of researchers have examined how
participants in conversation exhibit language synchrony or entrainment
on the conversational level, turn-by-turn level, and level of lexical
items (Brennan, 1996; Niederhoffer & Pennebaker, 2002). The field
of sociolinguistics has looked at how sharing ways of talking can in
and of itself constitute social action-the construction of a group
identity. For young people, such as those of the Junior Summit,
identity construction is a careful negotiation between self and
community in which linguistic style plays a key role (Eckert, 1996).
Here we have demonstrated significant convergence in and mutual
influence over language use during as short a period of time as the
first three months of the online forum of which these young people were
a part. Interestingly, as the community came together as one, the
participants reported that their appreciation for diversity, their
ability to see different perspectives, and their positive reactions to
one another increased. They began to see each other as friends, and to
care about what was happening in the parts of the world that their new
friends came from.
Of course, convergence of the sort illustrated here could be perceived
as an essential part of the formation of a new international community,
or as an index of the loss of local culture. In this context, the
participants' use of English points up an important aspect of how
language does not only reflect, but also constitutes
community. Each of the young people who participated in the Junior
Summit is already a member (albeit sometimes a liminal member) of a
nation state, with attendant ideologies and constructions of self and
community. The organizers of the Junior Summit invited the children to
chart a new ideological and practical space. The children took on that
challenge. In some ways their communication reflected the world in
which their parents live-speaking English correlates with success on
the international stage, for example-and in some ways they struck off
in new directions-flaming was rare, and giving and requesting feedback
was valued.
Finally, we have eschewed measuring the Junior Summit against external
definitions of "authentic community" in the "real world," for two
reasons: because we wished to hear the style in which the children
themselves imagined their community (Anderson, 1991), but also because
we do not believe that the online world is so discontinuous with the
real world. The processes described here of dynamic and cross-cutting
constructions of self and community within this extremely diverse
population are not an outgrowth of new technology. Technologies such as
online virtual community software are, rather, a miraculous lens
through which to watch community constitituting of the kind that
happens every day.
Acknowledgments
Thanks to Jacqueline Karaaslanian for
all her help with every stage of the Junior Summit from its inception
to its evaluation, to Modupe Adeleye, Hangyul Chung, and Megan Tucker
for their extraordinarily insightful and painstaking coding and analysis, to Jenya
Kaganova for her talented statistical consultation, Ginny Dorne for
unbelievably complex travel arrangements, to the Kellogg Foundation for
gracious and generous funding, and to the 3062 Junior Summit participants who have
illuminated our vision of what it means to be a child, and a citizen of
the world, and have made our lives immeasurably richer.
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About the Authors
Justine Cassell is
Professor of Communication Studies and Computer Science at Northwestern
University, and Director of the Technology and Social Behavior track of
the graduate program in Media, Technology and Society. Before coming to
Northwestern, Cassell directed the Gesture and Narrative Language
Research Group at the MIT Media Laboratory. She holds undergraduate
degrees in Comparative Literature from Dartmouth and in Lettres
Modernes from the Université de Besançon (France), an
M.Phil in Linguistics from the University of Edinburgh (Scotland), and
a double Ph.D. from the University of Chicago in Linguistics and
Psychology.
Address: Media, Technology & Society, Northwestern University, 2240
Campus Drive, 2-148 Evanston, IL 60208 USA
Dona Tversky is a Research
Scientist at the MIT Media Laboratory where she directs the follow-up
study of the Junior Summit '98 program. Prior to coming to MIT, Tversky
completed a Masters of Public Health at the University of the Western
Cape in South Africa, and conducted research on ways to use media for
public health promotion. She holds an undergraduate degree from Yale
University.
Address: 924 Spruce Street Apt.102, Philadelphia, PA 19107 USA
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